Exchange policy

We offer a 30-day exchange. Products must be in their original packaging and tags and they must be unworn and kept in a resellable state. If we find that it has been worn, we will send the items back to you.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

If you want to exchange for a different product entirely, you will need to pay the price difference. You can also return your parcel for a refund and order again on our website.

Bundles / Promotions exchange

You can exchange items in your bundle or promotion for anything else in the same bundle / promotion. If the items are not in the bundle, you will need to pay the price difference.

How can I exchange my product?

Please contact us within 30 days of receiving your order. Please let us know your order number, the item you wish to return, and which colour/size you want to exchange for. We will then email you back with the returns form and returns address. We do not refund shipping fees for exchanges or refunds, but we will send out the new exchange free of charge.

Posting your return/exchange

Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service so that we can process your exchange faster.

Please choose 'returned goods' in the customs form otherwise we are unable to accept the parcel. 

Parcels will be processed 1-5 working days of receiving the return/exchange. Please contact us if you have not received a notification within the processing timeframe with proof of postage to ensure a swift exchange or refund.

IMPORTANT: Please do not reply to one of our automated emails you have previously received as you may not get a response.