HOW MUCH IS DELIVERY?

Standard international shipping (5-15 Working Days - Please see Shipping Timetable) - $15

Free international shipping on all orders over $99

Express shipping (2-7 working days) - $22.5

Free Express shipping on orders over $199

Note: Some countries may take longer due to customs clearances and you should allow up to 28 days. 

Under our Glowy Jewelry Guarantee, we offer a 30-day returns policy if your items are damaged or you are not 100% happy with your products.

COVID-19 Update: Shipping delays - in response to recent COVID-19 updates, processing times are delayed.

Please check with your local courier or local government before ordering as your parcel may be severely delayed if your postal area is affected.

As this is completely out of our control there is little we can do and we cannot be held responsible for these courier delays. However, we would always advise contacting your local courier for regular updates.

If you have had a parcel being held up, please be assured that our tracking will keep an eye on movements and although it may take a little longer, your parcel will still arrive.

We are experiencing a large increase in customer requests. We aim to reply to you between 24-48 hours, however please be patient whilst we work on responding to you. If your order is not urgent, please wait 5 days before emailing us if you order has not been dispatched. If it is urgent, DM us in Instagram.

HOW LONG IS DELIVERY?

Please note the Delivery time = processing time + shipping time.
Average dispatch is 1-3 business days (not including weekends)
Average international standard delivery is 5-12 working days*.
Average international express shipping is 1-4 working days.

*For Standard Delivery, some countries take longer due to customs clearances and you should allow up to 28 days depending on the country. Please see below for the maximum delivery days for each country to see when you should inquire and raise a ticket with us. 

DELIVERY

DO I PAY CUSTOMS FEES?

International - Taxes and duties are not included in the checkout total. We do not pay duties and taxes on shipments shipped direct from our factory. Any duties and taxes owed on orders shipped direct from our factory will be billed directly to customers by the global carrier.

USA - There are no taxes or duties payable if your order is under 800USD*. Taxes are payable on orders over 800USD only.

EU - Please be aware that your local VAT tax rate will apply on all parcels over 22EUR*. Duties are payable over 150EUR*. These taxes and duties are not included in the checkout total

Canada - Taxes are payable on orders over 22CAD*

U.K - You will not need to pay VAT or duties.

*For all other countries and for more information please visit http://go.borderlinx.com/tax-and-duty-de-minimis/

CAN I CHANGE MY SHIPPING ADDRESS?

If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we cannot change or re-route your product and you will not be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.

If you have entered the wrong information please ensure you contact us within 12 hours if you wish to change it.

RETURNS & EXCHANGES

We offer a 30-day returns and exchange policy. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods and/or exchange details. 

We do not refund shipping fees for returns.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival.